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Strategic & Tactical ~Technical ~ Organizational ~ Communicative

Freddy Reyes is a seasoned information technology professional with over 20 years of experience in helping technical and business organizations achieve strategic and tactical objectives.

Mr. Reyes leads and participates in the management and technical delivery of consulting services to plan, architect, design, build, implement, and support traditional and Net-enabled information systems solutions addressing many business problems. He is especially adept at planning, organizing, and focusing effective and efficient technical teams and organizations from ground zero.

Mr. Reyes is able to apply disciplined information engineering and object-oriented analysis and design techniques to complex sales, marketing, operations, engineering, finance, accounting, and customer care problems to quickly understand the business needs, legacy systems environment, and application integration requirements.

Mr. Reyes currently is the Director of the Oracle’s Applications Demonstration Services Group (e-Business Suite & Industries) for Latin American region. Mr. Reyes coordinates the Demo Support Analysts. Define support procedures and coordinate the Demo Data Center operations.
Mr. Reyes was also involved on the creation of the Oracle Fast Forward 2001® Financial Suite product

Mr. Reyes is based in Miami, FL USA.

Before Oracle Corporation, Mr. Reyes worked for Bearing Point (former KPMG Consulting) and Hewlett Packard. Mr. Reyes has strong experience in Information Technology, Pre-Sales, Project Management, and Business Process Reengineering.

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Strengths

Leading and managing cutting-edge technology and R&D projects to successful completion on time within budgets.
Seasoned information technology professional with over 20 years of experience in helping technical and business organizations achieve strategic and tactical objectives.
Mr. Reyes leads and participates in the management and technical delivery of consulting services to plan, architect, design, build, implement, and support traditional and net-enabled information systems solutions addressing many business problems.
He is especially adept at planning, organizing, and focusing effective and efficient technical teams and organizations

Skills

Technical Staff Management and Team Supervision
Product Presentation & Demos
International/Domestic Sales & Consulting
Multilingual (English, Spanish, Portuguese)
Web technology (Java, Servlets, Perl, PHP,Portals)
Database technology (Oracle/Informix/MySQL)
Project Management
Unix/Linux/Windows
Network Architecture
Business Process Improvement
Technical Support
Business Requirement

Results

Grow remote demos usage from 100 to 1400 demos per year to support a $500 million Sales operation
Involved in the development and creation of Oracle Fast Forward 2001 Financial Suite product (fast implementation, reduced ERP implementation time from 6 months to 30 days).
Analyzed and evaluated Operation Risk for the 4 biggest Mexican banks

Education

Postgraduate Certificate (Master) in Information Systems: Universidad Catolica Andres Bello – 1992
Bachelor of Science in Electronic Engineering (BSEE): Universidad Simon Bolivar – 1987

Professional Training

Management/Consulting and Sales Training

International Consulting Skills Workshop, Quick start New Hire Training for Sales, Developing Demo Skills, Business Re-engineering Seminar, Basic Finances, Total Quality, Good Business Ethics & Personal Quality.

Network Technology

HP Data Communications and networks, IBM Ethernet Connectivity & LAN & communications, IBM AIX Comms Workshop & IBM PC Support/400, 3Com bridges, routers installation and administration, Novell Netware system manager & advanced system manager, Client/Server Concepts and Issues.

Database Technology (Oracle/Informix):

Informix SQL & Introduction to Informix 4GL, Intro. to SQL, SQL*PLUS and PL/SQL Oracle PL*SQL, Oracle SQL*ReportWriter, Oracle SQL*Forms, Oracle Data Base Administration, Administer Oracle Database, Tuning Oracle Applications, MySQL

Oracle Applications:

Oracle Flexfields, Oracle Alerts, Oracle Applications for the Web, Oracle Workflow, Oracle Applications Data warehouse, Oracle Applications Autoinstall.

Programming:

HTML, Java Script, Perl, php, Dbase, Basic, Fortran IV, PLM80/86, Turbo Pascal, Turbo C, AIX C, Cobol, Focus (Info. Systems), VPexpert (Expert Systems, Artificial Intelligence), Informix 4GL & SQL, Oracle Forms, Unisys CTAM, PowerBuilder.

Operating Systems (Unix & MPE):

Hewlett Packard HP3000 MPE V Operating System & HP MPE Data Recuperation Capability, Linux, Ubuntu, IBM Aix System Administration, Advanced Unix Administration Workshop, Unix Rel.4 Differences, ISISII, PC-MOS and CPM

Hardware Area:

HP3000 hardware & hardware workmanship, Power & Site Preparation, Training on different Hewlett Packard disk drives, printers and magnetic tape drives.

Resume

ORACLE CORPORATION – Feb.96 – Today
Director of Sales Support – Jun.2001 – Today
Selected to head Oracle’s Applications Demonstration Services Group providing software solutions to Latin America. Manage Demo Support staff and define support procedures. Coordinate Demo Data Center operations for forty e-Business Suite application environments. Provide training to Sales Consultants on how to demo products and give advice on best strategies for complex sales deals. Supervise daily operations including Data Center environment availability, demo cloning and integration with third party software. Coordinate all communications with sales force and all for the group. Manage Oracle application DBAs and functional support team. Meet with sales force to gather information for demos and coordinate remote support hotline.
Grew remote demos usage from 100 to 1400 per year to support $500 million sales operation by creating aggressive campaign to promote services, providing latest products for sales team to demo, buying additional hardware and implementing remote access infrastructure for Internet demo access.
Iimplemented data center dedicated to demos in Miami office including Linux and Solaris servers, enhancement of regional WAN, dialup, ISDN and WWW extranet access, providing a centralized portal for all demonstration needs and replacing outdated local servers with no support or regular maintenance. Implementation resulted in increase in sales revenue from $8 million to $40 million.
Senior Manager of Sales Consulting – Jun.98 – Jun.2001
Presented pre-sales demonstrations of Oracle e-Business Suite applications. Coordinated pre-sales resources for Oracle Latin America. Maintained involvement in various pre-sales activities in the US, Europe and Latin America and managed Demo Center for Latin America.
Managed project to create fast installation for Oracle Fast Forward 2001 Financial Suite product, including rapid install software for Sun, HP-UX and Windows NT, reducing ERP implementation time from six months to 30 days and enabling company to offer more competitive product at fraction of the price.
Principal Consultant – Jan 98 to Jun.98
Performed as Technology Consultant for Oracle Consulting Services specializing in core technologies including Oracle Workflow, Oracle Self Services Apps, data warehousing and OLAP tools. Implemented technology projects at Motorola, Mayer Electric and other client sites.
Held responsibility for $2 million project to develop and implement web-based workflow system for HR.
Managed $1 million project to implement Oracle HRMS and Payroll at Mayer Electric in Alabama and integrated with JD Edwards One World.
Senior Applied Technology Sales Consultant – Feb.96 to Jan.98
Acted as key member of sales team representing complete line of Oracle technology applications, including Discoverer, Reports and Graphics tools, Oracle Alerts, eCommerce Applications, Java apps, Flexfields and Developer/2000. Presented benefits of Oracle apps architecture versus the competition’s products to potential customers.
Managed Applied Technology sales cycle, achieving technical “buy in” from MIS/CIO.
Presented company’s technology solutions to various CIOs in Latin America and aided in closing deals.
Facilitated skills transfer to AT consultants in Latin America to help them learn and present the latest Oracle Applied Technology products.
Periodically organized seminars and delivered training for Sales Consultants using on-site and remote presentations, a method which was quite innovative in 1996.

BEARINGPOINT (formerly KPMG CONSULTING) – Senior Consultant – Feb.95 to Feb.96
Worked on various functional and technology projects in the US and abroad for Strategic Services Division. Developed procedures for the financial information system on how people would interact with the system.
Implemented integrated financial information system for manufacturer Accounts Receivable, Accounts Payable and Payroll systems, including data migration from Unix to Novell Network’s Platinum implementation, enabling company to save money on server and software maintenance.
Acted as part of 60-person consulting team in Mexico City for $5 million government project analyzing and evaluating operation risk for four largest Mexican banks.

METROPOLITAN BANK – Senior Manager of Information Technology – Sept.93 to Oct.94
Managed Metropolitan Bank’s Information Systems Division unit of 35 employees. Supported company’s information technology needs including IT planning, application development, branch operations, technology evaluation and implementation of projects to improve organizational processes using Total Quality, Business Reengineering and change management.
Managed project to change technology in all 120 branches from dumb terminals connected to mainframe to graphical terminals through Unix using latest banking technology.
Evaluated various vendors, managed team of IT professionals and engineers and handled $20 million budget. Successful completion enabled bank to improve sales and increase revenue.

MAVESA S.A. – System Technology Manager – Nov.91 to Sept.93
Evaluated software and hardware solutions for company operations. Defined Unix and Oracle RDBMS standards including configuration and distributed database planning. Developed user-friendly Unix administration menus. Designed LAN and WAN to support distributed data processing including Netware, TCP/IP, Oracle SQL*Net, X.25 and satellite links.
Developed combination of hardware and software interface using Pascal to connect AS400 to Unix systems and provided transparent exchange of information between HR and Payroll systems and Accounting system in AS400, allowing company to easily integrate various technologies and systems.

CKF CONSULTING -Technical Support Engineer – Jan.91 to Nov.91
Administered AIX Unix servers and supported telecommunications and networks. Developed manufacturing applications utilizing Informix 4GL and managed application development projects.

ASK COMPUTERS – Technical Support Supervisor – Nov.89 to Dec.90
Managed Technical Department staff and provided valuable hardware and software technical support to company’s PC Division.

HEWLETT-PACKARD – Customer Engineer – Jul.84 to Nov.89
Coordinated maintenance of Hewlett-Packard’s customers’ HP3000 servers. Provided hardware and software customer support on site and at company’s Remote Support Center.