Summary of Qualifications
Extremely accomplished and results-driven Information Technology sales and management professional with exceptional communication skills and an extensive background in the following broad-based competencies:
Project Management, Network Architecture, New Business Development, Web Technology, Staff Management, Database Technology, Team Building, Sales & Consulting, Process Improvement
- Demonstrated ability to help technical and business organizations achieve strategic and tactical goals.
- Skilled in management and delivery of consulting services including planning, design, development, implementation and support of traditional and net-enabled information systems solutions.
- Proven track record of implementing new systems that enhance capabilities and increase revenue.
- Adept at strategic planning, organization and focusing effective technical teams and divisions.
- Possesses fluency in English, Spanish and Portuguese, with solid background in sales and consulting in both international and domestic markets.
Professional Experience
Oracle Corporation – Miami, Florida – 1996 / Present - Director of Sales Support – 2001 / Present
Selected to head Oracle’s Demonstration Services Group providing software solutions to Latin America. Manage Demo Support operations, Global Business Process Continuity and define internal Customer Support procedures. Coordinate Demo Data Center operations for multiple Oracle e-Business Suite/Siebel/PeopleSoft application and Technology demo environments (including Apple’s iPhone/iPad EPM/Mobile demos). Provide training to Sales Consultants on how to demo products and give advice on best strategies for complex sales deals. Supervise daily operations including Data Center environment availability, demo cloning and integration with third party software. Coordinate all communications with sales force and all for the group. Manage Oracle application DBAs and functional support team. Meet with sales force to gather information for demos and coordinate remote support hotline.
♦ Grew remote demos usage from 100 to 1400 per year to support $1 billion+ sales operation by creating aggressive campaign to promote services, providing latest products for sales team to demo, buying additional hardware and implementing remote access infrastructure for Internet demo access.
♦ Implemented data center dedicated to demos in Miami office including Windows, Linux and Solaris servers, enhancement of regional WAN, dialup, ISDN and WWW extranet access, providing a centralized portal for all demonstration needs and replacing outdated local servers with no support or regular maintenance. Implementation resulted in increase in sales revenue from $8 million to $40 million.
♦ Responsible Globally for the Business Continuity program for the Demo Team (200+ people in several locations in the Americas, EMEA and APAC.
♦ Delivered service & product speeches in different Oracle Sales Events in the US (Las Vegas) and Latin America (Mexico & Brazil).
♦ Coordinated the inclusion of International Demo Content as well as languages in all demo environments.
Senior Manager of Sales Consulting – 1998 / 2001
Presented pre-sales demonstrations of Oracle e-Business Suite applications. Coordinated pre-sales resources for Oracle Latin America. Maintained involvement in various pre-sales activities in the US, Europe and Latin America and managed Demo Center for Latin America.
♦ Managed project to create fast installation for Oracle Fast Forward 2001 Financial Suite product, including rapid install software for Sun, HP-UX and Windows NT, reducing ERP implementation time from six months to 30 days and enabling company to offer more competitive product at fraction of the price.
Principal Consultant -1998
Performed as Technology Consultant for Oracle Consulting Services specializing in core technologies including Oracle Workflow, Oracle Self Services Apps, data warehousing and OLAP tools. Implemented technology projects at Motorola, Mayer Electric and other client sites.
♦ Held responsibility for $2 million project to develop and implement web-based workflow system for HR.
♦ Managed $1 million project to implement Oracle HRMS and Payroll at Mayer Electric in Alabama and integrated with JD Edwards One World.
Senior Applied Technology Sales Consultant – 1996 / 1998
Acted as key member of sales team representing complete line of Oracle technology applications, including Discoverer, Reports and Graphics tools, Oracle Alerts, eCommerce Applications, Java apps, Flexfields and Developer/2000. Presented benefits of Oracle apps architecture versus the competition’s products to potential customers.
♦ Managed Applied Technology sales cycle, achieving technical “buy in” from MIS/CIO.
♦ Presented company’s technology solutions to various CIOs in Latin America and aided in closing deals.
♦ Facilitated skills transfer to AT consultants in Latin America to help them learn and present the latest Oracle Applied Technology products.
♦ Periodically organized seminars and delivered training for Sales Consultants using on-site and remote presentations, a method which was quite innovative in 1996.
KPGM Consulting (former Bearingpoint) – Miami, Florida – 1995 / 1996 - Senior Consultant
Worked on various functional and technology projects in the US and abroad for Strategic Services Division. Developed procedures for the financial information system on how people would interact with the system.
♦ Implemented integrated financial information system for manufacturer Accounts Receivable, Accounts Payable and Payroll systems, including data migration from Unix to Novell Network’s Platinum implementation, enabling company to save money on server and software maintenance.
♦ Acted as part of 60-person consulting team in Mexico City for $5 million government project analyzing and evaluating operation risk for four largest Mexican banks.
Metropolitan Bank – 1993 / 1994 - Division Manager of Information Technology
Managed Metropolitan Bank’s Information Systems Division unit of 35 employees. Supported company’s information technology needs including IT planning, application development, branch operations, technology evaluation and implementation of projects to improve organizational processes using Total Quality, Business Reengineering and change management.
♦ Managed project to change technology in all 120 branches from dumb terminals connected to mainframe to graphical terminals through Unix using latest banking technology. Evaluated various vendors, managed team of IT professionals and engineers and handled $20 million budget. Successful completion enabled bank to improve sales and increase revenue.
Mavesa – 1991 / 1993 - Systems Technology Manager
Evaluated software and hardware solutions for company operations. Defined Unix and Oracle RDBMS standards including configuration and distributed database planning. Developed user-friendly Unix administration menus. Designed LAN and WAN to support distributed data processing including Netware, TCP/IP, Oracle SQL*Net, X.25 and satellite links.
♦ Developed combination of hardware and software interface using Pascal to connect AS400 to Unix systems and provided transparent exchange of information between HR and Payroll systems and Accounting system in AS400, allowing company to easily integrate various technologies and systems.
CKF Consulting – 1991 - Technical Support Engineer
Administered AIX Unix servers and supported telecommunications and networks. Developed manufacturing applications utilizing Informix 4GL and managed application development projects.
Ask Computers – 1989 / 1990 - Technical Support Supervisor
Managed Technical Department staff and provided valuable hardware and software technical support to company’s PC Division.
Hewlett-Packard - 1984 / 1989 - Customer Engineer
Coordinated maintenance of Hewlett-Packard’s customers’ HP3000 servers. Provided hardware and software customer support on site and at company’s Remote Support Center.
Selected to head Oracle’s Demonstration Services Group providing software solutions to Latin America. Manage Demo Support operations, Global Business Process Continuity and define internal Customer Support procedures. Coordinate Demo Data Center operations for multiple Oracle e-Business Suite/Siebel/PeopleSoft application and Technology demo environments (including Apple’s iPhone/iPad EPM/Mobile demos). Provide training to Sales Consultants on how to demo products and give advice on best strategies for complex sales deals. Supervise daily operations including Data Center environment availability, demo cloning and integration with third party software. Coordinate all communications with sales force and all for the group. Manage Oracle application DBAs and functional support team. Meet with sales force to gather information for demos and coordinate remote support hotline.
♦ Grew remote demos usage from 100 to 1400 per year to support $1 billion+ sales operation by creating aggressive campaign to promote services, providing latest products for sales team to demo, buying additional hardware and implementing remote access infrastructure for Internet demo access.
♦ Implemented data center dedicated to demos in Miami office including Windows, Linux and Solaris servers, enhancement of regional WAN, dialup, ISDN and WWW extranet access, providing a centralized portal for all demonstration needs and replacing outdated local servers with no support or regular maintenance. Implementation resulted in increase in sales revenue from $8 million to $40 million.
♦ Responsible Globally for the Business Continuity program for the Demo Team (200+ people in several locations in the Americas, EMEA and APAC.
♦ Delivered service & product speeches in different Oracle Sales Events in the US (Las Vegas) and Latin America (Mexico & Brazil).
♦ Coordinated the inclusion of International Demo Content as well as languages in all demo environments.
Senior Manager of Sales Consulting – 1998 / 2001
Presented pre-sales demonstrations of Oracle e-Business Suite applications. Coordinated pre-sales resources for Oracle Latin America. Maintained involvement in various pre-sales activities in the US, Europe and Latin America and managed Demo Center for Latin America.
♦ Managed project to create fast installation for Oracle Fast Forward 2001 Financial Suite product, including rapid install software for Sun, HP-UX and Windows NT, reducing ERP implementation time from six months to 30 days and enabling company to offer more competitive product at fraction of the price.
Principal Consultant -1998
Performed as Technology Consultant for Oracle Consulting Services specializing in core technologies including Oracle Workflow, Oracle Self Services Apps, data warehousing and OLAP tools. Implemented technology projects at Motorola, Mayer Electric and other client sites.
♦ Held responsibility for $2 million project to develop and implement web-based workflow system for HR.
♦ Managed $1 million project to implement Oracle HRMS and Payroll at Mayer Electric in Alabama and integrated with JD Edwards One World.
Senior Applied Technology Sales Consultant – 1996 / 1998
Acted as key member of sales team representing complete line of Oracle technology applications, including Discoverer, Reports and Graphics tools, Oracle Alerts, eCommerce Applications, Java apps, Flexfields and Developer/2000. Presented benefits of Oracle apps architecture versus the competition’s products to potential customers.
♦ Managed Applied Technology sales cycle, achieving technical “buy in” from MIS/CIO.
♦ Presented company’s technology solutions to various CIOs in Latin America and aided in closing deals.
♦ Facilitated skills transfer to AT consultants in Latin America to help them learn and present the latest Oracle Applied Technology products.
♦ Periodically organized seminars and delivered training for Sales Consultants using on-site and remote presentations, a method which was quite innovative in 1996.
KPGM Consulting (former Bearingpoint) – Miami, Florida – 1995 / 1996 - Senior Consultant
Worked on various functional and technology projects in the US and abroad for Strategic Services Division. Developed procedures for the financial information system on how people would interact with the system.
♦ Implemented integrated financial information system for manufacturer Accounts Receivable, Accounts Payable and Payroll systems, including data migration from Unix to Novell Network’s Platinum implementation, enabling company to save money on server and software maintenance.
♦ Acted as part of 60-person consulting team in Mexico City for $5 million government project analyzing and evaluating operation risk for four largest Mexican banks.
Metropolitan Bank – 1993 / 1994 - Division Manager of Information Technology
Managed Metropolitan Bank’s Information Systems Division unit of 35 employees. Supported company’s information technology needs including IT planning, application development, branch operations, technology evaluation and implementation of projects to improve organizational processes using Total Quality, Business Reengineering and change management.
♦ Managed project to change technology in all 120 branches from dumb terminals connected to mainframe to graphical terminals through Unix using latest banking technology. Evaluated various vendors, managed team of IT professionals and engineers and handled $20 million budget. Successful completion enabled bank to improve sales and increase revenue.
Mavesa – 1991 / 1993 - Systems Technology Manager
Evaluated software and hardware solutions for company operations. Defined Unix and Oracle RDBMS standards including configuration and distributed database planning. Developed user-friendly Unix administration menus. Designed LAN and WAN to support distributed data processing including Netware, TCP/IP, Oracle SQL*Net, X.25 and satellite links.
♦ Developed combination of hardware and software interface using Pascal to connect AS400 to Unix systems and provided transparent exchange of information between HR and Payroll systems and Accounting system in AS400, allowing company to easily integrate various technologies and systems.
CKF Consulting – 1991 - Technical Support Engineer
Administered AIX Unix servers and supported telecommunications and networks. Developed manufacturing applications utilizing Informix 4GL and managed application development projects.
Ask Computers – 1989 / 1990 - Technical Support Supervisor
Managed Technical Department staff and provided valuable hardware and software technical support to company’s PC Division.
Hewlett-Packard - 1984 / 1989 - Customer Engineer
Coordinated maintenance of Hewlett-Packard’s customers’ HP3000 servers. Provided hardware and software customer support on site and at company’s Remote Support Center.
Technical Expertise
♦ Oracle: DBA, Forms, Discoverer, Datawarehouse, PL*SQL, Apps Admin, Workflow
♦ HTML, JavaScript, Perl, Flash, Java, Servlets
♦ Networking: Routers, TCPIP, SNA, Wireless
♦ Turbo Pascal
♦ Turbo C/AIX C
♦ Cobol
♦ HTML, JavaScript, Perl, Flash, Java, Servlets
♦ Networking: Routers, TCPIP, SNA, Wireless
♦ Turbo Pascal
♦ Turbo C/AIX C
♦ Cobol
♦ HP 3000 MPE V Operating System
♦ IBM AIX System Administration
♦ Dbase and FoxPro
♦ Fortran IV
♦ PLM80/86
♦ ISISII
♦ PC-MOS
♦ IBM AIX System Administration
♦ Dbase and FoxPro
♦ Fortran IV
♦ PLM80/86
♦ ISISII
♦ PC-MOS
♦ Focus / VPexpert
♦ Unisys CTAM
♦ MySQL, PHP
♦ Informix 4GL & SQL
♦ CPM
♦ PowerBuilder
♦ Mac OSX (OS, iLife, Networking)
♦ Mac Cocoa Programing
♦ Unisys CTAM
♦ MySQL, PHP
♦ Informix 4GL & SQL
♦ CPM
♦ PowerBuilder
♦ Mac OSX (OS, iLife, Networking)
♦ Mac Cocoa Programing
Education
♦ Universidad Catolica Andres Bello – 1992
Postgraduate Certificate (Master) in Information Systems
♦ Universidad Simon Bolivar – 1987
Bachelor of Science in Electronic Engineering (BSEE)
Postgraduate Certificate (Master) in Information Systems
♦ Universidad Simon Bolivar – 1987
Bachelor of Science in Electronic Engineering (BSEE)